Privacy Policy

1. Introduction

Nedati Technologies Private Limited(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Kindflow service (“the Service”).

We comply with applicable data protection laws including the Information Technology Act, 2000 of India and the General Data Protection Regulation (GDPR) where applicable. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name and contact information (email address, phone number)
• Company/organization details
• Account credentials
• Payment and billing information
• Communication preferences
• Customer support inquiries and feedback

Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log data and analytics information
• Location data (with your consent)

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To respond to your comments, questions, and customer service requests
• To send you technical notices, updates, security alerts, and support messages
• To communicate about products, services, offers, and events
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our terms
• To protect the rights, property, and safety of our users and the public

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: To comply with legal obligations, court orders, or government requests
• Protection of Rights: To protect our rights, privacy, safety, or property
• With Your Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data
• Statute of limitations periods
• Business necessity for record-keeping
• Protection against potential disputes

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@kindflow.ai. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. These technologies help us:

• Remember your preferences and settings
• Analyze traffic and usage patterns
• Provide personalized content and features
• Measure the effectiveness of our Service
• Detect and prevent fraud

You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India where we have facilities or service providers. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses and other transfer mechanisms approved by relevant authorities.

10. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you believe we have collected information from a child under 18, please contact us immediately atprivacy@kindflow.ai.

11. Third-Party Links

Our Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the “Last updated” date
• Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, we have appointed a Grievance Officer to address any concerns regarding this Privacy Policy or our data practices:

The Grievance Officer shall address your concerns within one month from the date of receipt of grievance.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: